{"id":2575,"date":"2017-12-27T22:15:58","date_gmt":"2017-12-28T06:15:58","guid":{"rendered":"http:\/\/159.203.12.89\/?page_id=2575"},"modified":"2026-09-10T10:15:17","modified_gmt":"2026-09-10T17:15:17","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/nonce.coincards.com\/ca\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[vc_row css=”.vc_custom_1564161874509{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column][vc_custom_heading text=”COINCARDS GENERAL INFORMATION” use_theme_fonts=”yes” el_class=”vc_custom_heading title”][vc_row_inner][vc_column_inner width=”1\/2″][vc_tta_accordion color=”white” c_icon=”chevron” c_position=”right” active_section=”” collapsible_all=”true”][vc_tta_section title=”What Cryptocurrencies does Coincards accept?” tab_id=”1564160879894-7117b40d-8797″][vc_column_text text_larger=”no”]<\/p>\n

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We currently accept Bitcoin, Litecoin, Dash and Dogecoin directly.<\/p>\n

We also have integrated third-party integrations such as Changelly and Coinswitch. These services are meant to help users, however, we cannot provide any end support for these services.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/section>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are there any fees to use your service?” tab_id=”1564160879895-1730042e-9e72″][vc_column_text text_larger=”no”]Coincards fee structure has always been to charge a 5% convenience fee.<\/p>\n

Recently, some of Canada’s larger merchants have started partnering with us, which has reduced the fees on their individual gift cards.<\/p>\n

Gift cards with no fee can be found here: No Fee Gift Cards<\/a><\/p>\n

We are working on expanding this section with as many vendors as possible, so stay tuned for more updates on this.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I send funds directly from an exchange?” tab_id=”1564160879896-6c2433a5-bf24″][vc_column_text]We do not recommend sending funds directly from an exchange.<\/p>\n

All payments must be made within 30 minutes of order creation. Many exchanges take hours if not days to send funds on withdrawal requests. This can cause funds to be frozen in our system.<\/p>\n

Exchanges also typically “skim” fees from the amount being sent. This can often cause issues with underpayments. Underpaid orders will typically show as cancelled in our system and will not be processed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What does _______ order status mean?” tab_id=”1564160879897-e2229065-bb7e”][vc_column_text]Definitions of all our current order status’ are outlined on our Delivery Information page<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I paid for the order but didn’t receive an email. What happened?” tab_id=”1564160879898-2156e7e2-eeaf”][vc_column_text]There are several reasons why a payment might not register as completed:<\/p>\n